One important service that we recommend you to make use of is the maintenance and support after the development of your website is completed.
This service can includes receiving time-efficient responses on all questions regarding the running of your website, and a higher priority on fixing bugs. By using this service, we will also make sure to check the running server for faults on a weekly basis in order to guarantee you a live-ratio of 99.7%. In addition, we will be keeping weekly backups of your files for at least 12 weeks from their creation date.
What if I do not have a support plan?
Whether you have an active support plan or not, you will always receive our help to solve your problems. However, if there are any support requests from clients who do have a support plan, they will be prioritized. Consequently, the waiting time for your support requests may increase.
Also, you will not receive the weekly server checks and the backup service, and thus we cannot guarantee you having a running website for at least 99.7% of the time.
As a default service, Rocket Minds offers a basic testing procedure at the end of the project that takes up to 5-10% of the total project time. However, this procedure could not be enough to find all possible errors that may occur in the long-term.
- Priority Support
- 1 CMS update per month
- 2 Plugin update per month
- Uptime guarantee or 99.7%
- Weekly automatic backups
- 12 months rollback