A CRM (Customer Relations Management) system is a software program that keeps track of all the data related to an organization’s affairs. More than just a storage of client details, a CRM can track a basically anything that is important for the organization’s undertakings: interaction and activity logbooks, the services that the organization has provided, official documents such as quotations and contracts, reminders, imports and exports goods, suppliers, stock management, marketing tools, and it can even be connected to the software that an organization already uses.
We are curious to hear your story! What does your organization do, and what is your mission?
We love to look at how you can achieve (even more) online success, and how we can help you realise this.
Houd jij nu nog in Excel je klantgegevens bij? Of worden je klantgegevens helemaal niet opgeslagen, waardoor je onvoldoende overzicht hebt en niet tijdig kan inspringen op cross- en up-sellingkansen? Wil je de zakelijke relaties met je klanten beheren en de omzet van je bedrijf vergroten? Qlic bouwt je CRM-systeem op maat en geheel naar jouw wens! Wil je bijvoorbeeld niet alleen klantgegevens op een centrale plek opslaan, maar ook gegevens over bijvoorbeeld leveranciers en medewerkers, dan kan dat uiteraard. Ook een gecombineerd CRM- en ERP-systeem behoort tot de mogelijkheden. Naast CRM- en ERP-systemen ontwikkelt Qlic echter ook planningssoftware, facturatiesoftware, klantenportalen, mobiele applicaties, urenregistratiemodules en managementrapportagetools. In een vrijblijvend gesprek kun je je wensen kenbaar maken en leggen wij alle opties aan je voor.
We start with an elaborate intake in order to draft a functional plan. This plan we will then translate into wireframes and a graphic design.
After the structure and the design is clear, our web developers will implement the design into the CMS.
You will receive clarification about the CMS so you can maintain the website by yourself and expand it whenever you feel like. In addition, we will integrate Google analytics and Search Console.
Since a CRM tracks everything that happens within an organization, it gives managers the perfect tool to overview their organization’s affairs. By automating this overview, managers only have to study their CRM dashboard in order to determine their organization’s direction.
Subsequently, managers can use their CRM to assign their employees to specific projects, which does not only save a lot of bureaucratic (paper)work, but also prevents accidental task repetition and potential miscommunication, both internally and externally
With a CRM, an organization can easily track its leads, plan the follow-ups, and pause the projects that are on-hold. Also, import/export companies can use a CRM to keep track of their stock and make sure that suppliers are contacted at the right time. This way, organizations can keep an ongoing conversation with their relations and prevent them from having to deal with different contact persons or redundant information. Furthermore, a CRM makes it easier for employees to cover each other’s projects (e.g. due to a pregnancy, holiday, or illness) and for new employees to start their job.
Open-market CRMs, such as TeamLeader, ZohoCRM, or Monday.com, have a lot of basic integrations that fit in most cases, but are unable to integrate internal or third-party software created for your organization. A custom CRM, on the other hand, can be developed to integrate whatever software that is needed. Our CRM at Rocket Minds, for example, is integrated with the repositories that store the files for each project, a time tracker for employee hours worked per project, and the calendar, e-mail, and finance software that we use.
Of course you could just use Microsoft Excel or an equivalent program to track and manage your organization’s information streams, but these always bring security risks and problems such as synchronization between employees and dependencies on devices and updates. Thus, if you feel that your organization could benefit from its own CRM system, click here to request a free introduction meeting. We will study the possibilities for your organization and explain which software we can integrate to develop a CRM system that is completely customized to your organization’s needs.